Conflict Management program for executives.
A comprehensive conflict management course curriculum focuses on identifying, analyzing, and resolving workplace or interpersonal disputes using techniques like active listening, negotiation, and mediation. Core modules include understanding conflict types, developing emotional intelligence, adopting resolution styles (e.g., collaboration, compromise), and applying practical de-escalation strategies through role-playing.
Great Learning
Introduction to Conflict Management
Defining conflict: Healthy vs. destructive conflict.
Causes and types: Task, relationship, process, and structural conflicts.
Psychology of conflict: Anger management, stress management, and emotional intelligence.
Understanding the five styles: Competing, Collaborating, Compromising, Avoiding, and Accommodating.
Utilizing assessment tools (e.g., TKI assessment) to understand personal styles.
Active listening and empathy.
Assertive communication and using “I” statements.
De-escalation techniques for high-tension situations.
Negotiation: Principles of win-win solutions.
Mediation: Roles, ethics, and stages of mediation.
Problem-solving steps: Identifying, clarifying, and resolving.
Role-playing and case studies (e.g., difficult customers, team conflict).
Managing diverse teams and handling bullying/harassment.
Cultural differences and their impact on conflict dynamics.
My question is not here.
Learning Outcomes:
Participants will be able to recognize conflict early, understand their personal resolution style, apply appropriate resolution techniques, and turn potentially destructive situations into productive ones.
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The curriculum offers the opportunity to develop a career through academic advancement while maintaining your personal and professional life by approaching a thought-provoking academic atmosphere.
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